Our values reflect who we are and guide how we work. They define our relationships with participants, families, carers, staff, and stakeholders—and drive our mission to create lasting and positive change.
Feedback
Your Voice Matters
We believe that your feedback helps shape better services. Whether you want to thank a staff member or raise a concern, we want to hear from you.
Our Values
Compliments
Tell us about the positive impact our team has made. We pass on your message to acknowledge and inspire our staff.
Complaints
If something isn’t right, we encourage you to speak up. You can provide feedback without fear, and you can remain anonymous.
Your Rights
- To be heard and understood
- To have your complaint acknowledged
- To receive fair and timely responses
- To be supported by an advocate
External Help
- Disability Advocacy Finder (dss.gov.au)
- NDIS Quality & Safeguards Commission: 1800 035 544
- Disability Services Commissioner (Vic): 1800 677 342